Privacy Policy
Your privacy is important to us. This policy explains how AimaHelp.com collects, uses, and protects your personal data.
Last Updated: 26 July 2025
1. Who We Are
Our website address is: https://aimahelp.com. AimaHelp.com is a community-driven platform dedicated to providing support and information regarding AIMA and immigration processes in Portugal. We are not an official government entity or legal service provider. This AimaHelp privacy policy details our data practices and our commitment to your online safety.
2. What Personal Data We Collect and Why
We collect various types of information for different purposes to provide and improve our service to you.
User Accounts and Forum Data
When you register for an account on AimaHelp.com, we collect the data you provide in your user profile, which may include your username and email address. Your username may be publicly visible in your forum posts. We collect and store the content of your forum posts and replies. This data is necessary for the functionality of the community forum.
Comments
When visitors leave comments, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymized string from your email (a hash) may be provided to the Gravatar service to see if you are using it. After approval, your profile picture is visible to the public with your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the website.
Contact Forms
If you use our contact form, we collect your name, email address, and message content to respond to your inquiry. We keep contact form submissions for up to one year for customer service purposes but do not use the information for marketing purposes.
Cookies
We use cookies for functionality and analytics:
- If you leave a comment, you may opt-in to saving your name and email in cookies for convenience. These last for one year.
- We use temporary cookies for login sessions and to save your screen display choices.
- Google AdSense: We use Google AdSense, which uses cookies to serve ads based on your prior visits. You may opt out of personalized advertising by visiting Google’s Ads Settings or www.aboutads.info/choices/.
- Google Analytics: We use Google Analytics to understand website traffic. You can opt out by visiting https://tools.google.com/dlpage/gaoptout.
- Cookie Consent: We use a plugin to manage cookie preferences and obtain your consent in compliance with GDPR.
3. Who We Share Your Data With
We do not sell or rent your personal data. We share data only with essential service providers necessary for the functioning of AimaHelp.com:
- Hosting Provider: Our hosting provider is Hostinger. Your data is stored on their servers.
- Google AdSense & Analytics: As detailed in the “Cookies” section.
- Anti-Spam Services: To protect our comments and forums.
- Gravatar: If you use it for your profile picture.
We may also disclose your data if required by law or in response to valid requests by public authorities.
4. How Long We Retain Your Data
Comments and their metadata are retained indefinitely. For registered users, we store the personal information in their profile. Users can see, edit, or delete their personal information at any time (username cannot be changed). Forum posts are retained indefinitely unless a user requests their deletion or anonymization, in compliance with GDPR regulations.
5. Your Rights Over Your Data (GDPR)
Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and request data portability. If you wish to exercise any of these rights, please contact us at contact@aimahelp.com. We have one month to respond to your request.
6. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Data processed by Google may be transferred outside the EU. We ensure such transfers comply with GDPR. Our website is hosted on servers located in Europe.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this page periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us by email at contact@aimahelp.com.